What happens when a law firm grows faster than its people can handle?
Scott Rahn, founding partner of RMO LLP, sat down with Steve Fretzin for an episode of the BE THAT LAWYER podcast to discuss how law firms can grow without sacrificing their people, culture, client service, or reputation.
Scott explained why sustainable growth starts with hiring people who genuinely fit the firm’s values and why taking every available matter can ultimately hurt a successful practice. Scott also shared how generational differences are changing expectations around work, why candid conversations are essential for retaining great people, and why firms may be better off keeping a star performer at 80% capacity than losing that person altogether.
“It has to start at hiring. You have to be very clear about who your people are, who you’re looking to hire, and be very consistent.” — Scott Rahn
Key Takeaway: Growth isn’t just about taking on more clients and generating more revenue. Firms need to know their capacity and be willing to turn away work rather than overcommit their people. Otherwise, the firm risks burnout, declining client service, damaged reputation, and ultimately losing its best people.
Listen to the full episode here.